Delivery Prices and Help
Here at Beautiful Homes Direct we want you to be able to enjoy your purchases as soon as possible. This is why...
We operate a Next Working Day standard delivery policy! We send all of our items via a professional courier service. If you place your order before 1pm then you should receive your goods the very next working day!
Our Delivery Charges
Is delivery secure?
All deliveries need to be signed for by an adult as proof of delivery.
How long does delivery take?
Items indicated as Next Day will arrive the next working day if ordered before 1pm.
All other items are despatched within 1 working day of order placement with delivery
in 2-7 working days from date of despatch, but may take longer if circumstances
beyond our control disrupt postal services.
Can I use a different address for delivery other than the card address I used to pay?
Yes, you can specify an alternative delivery address to us during checkout.
What happens if I’m not in?
We will leave you a calling card explaining that a delivery was attempted. In this
scenario you can rearrange a delivery directly with the courier by following the
instructions on the calling card. Please note that the parcel will be held for a
maximum of 10 working days before being returned back to us. If we receive an undelivered
parcel, we will contact you to see whether you would like a redelivery or a refund.
Can I leave special instructions for delivery?
If you call us on 0871 873 2929 once your order is placed we will do our best to accommodate any specific instructions.
How do I track the status of my order/confirm it has been shipped?
Once an order is despatched, we will send you an email with a tracking number allowing you to see the status of the shipment.
What if my order is incomplete or damaged in transit?
When your order arrives you must check for any damages and or shortages. Claims
have to be made within 48 hours of receipt of your delivery. Claims must be made
by email to info@BeautifulHomesDirect.com
and should include your invoice number
and details of the damages or shortages. When we have reviewed your claim, we will
then organise replacements to be sent out as soon as possible.